Return & Refund policy

15 DAYS RETURN OR EXCHANGE

For U.A.E orders, we have a free return or exchange policy on any unused product within 15 days from the day you receive the product. 

For international orders, we have an accept return or exchange products .

WAYS TO RETURN OR EXCHANGE

Simply drop us an email on tanateefae@gmail.com , call us on +971 (052) 5838240 or WhatsApp us on +971 (052) 5838240

REFUND

Once we receive and inspect your returned item(s), and upon approval, you will be refunded on your original payment method. Please allow some time for the refund to get reflected on your bank or credit card statement. Also please note that weekends, and public holidays will effect how fast the refund will get processed.

DAMAGES AND ISSUES

In issue you received damage products please inform us with in 3 days

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Products that have been used and / or it has been longer than 15 days from the day of receiving the order, cannot be returned. 

Products that are not in their original form and packaging cannot be returned

Damaged products that are not notified to us within 3 days of receiving the order cannot be returned

EXCHANGES

For U.A.E orders, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Currently we do not have an exchange option for international orders.